All of our single DVD sets include delivery of one DVD set to your elected official (to a maximum of 10 sets). We will use your mailing address to determine the elected official or legislative branch in your area. You may specify an elected official or legislative branch in the comments section of the checkout web page. After any one receives 10 sets, extra DVD sets will be reserved for libraries to request their free copies.

You may desire to purchase a multiple pack shipment to deliver a DVD set to your organization, a branch of government or group of elected officials. For example: the Canadian House of Commons has 303 Members of Parliament. Order that multple pack and we will send them each there own copy PLUS one will be sent to you (total of 304 sets will be sent).

The cost of shipping by the post office is included for all orders. We will use FedEx for an extra $20 dollars per location. Postal service will be used for all PO box addresses.

Should FedEx or the post office not service your address, we will contact you to make alternate arrangements. All items will be shipped from Canada at postal location V0R 1X0. We will be adding new shipping depots as needs are discovered.

Should you have any special shipping requirements contact the store (see contact us link, left lower area), explain your situation and include your order number. You may also provide special shipping instructions in our comments section, in the checkout page, for your order.

Order processing times
If an item is in stock we will ship it with in 2 business days. Orders made for out of stock items take 21 business days to ship.

The Rocket Docs satisfaction guarantee
If you are not totally satisfied with any item we will issue a full refund. HOWEVER, this applies to orders under 10 items, do not order 500 dvds then send them back. If you are the least bit concerned order one DVD set, check it out and then place your order. Should an item (or items) you receive be defective in workmanship, quality or not work as intended, please accept our apologies and we will issue a replacement IMMEDIATELY. All claims must be made within 30 days of the receipt of goods.